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Mission Statement
Strategic Plan
Board of Directors
Board of Examiners

Design, develop, test, and evaluate integrated systems for managing production processes across multiple product lines, including human work factors, quality control, inventory control, logistics and material flow, cost analysis, and production coordination.

To apply submit resume to: nar_hr@logitech.com. Must reference job title and job code (SSCS4-1) in order to be considered.

1. Directly oversee all service center-level operations.
2. Develop and maintain operational procedures and metrics to identify, measure and improve service center operations.
3. Oversee, control, and produce appropriate reporting on all service center expenses.
4. Work with Director of Facilities and President/COO to establish new service centers.  Responsible for all staffing and labor sourcing for new service centers.
5. Directly oversee all operational field staff.  Responsible for fleet/driver  training, development, and maintenance.
6. Develop and maintain operational procedures and materials to identify, measure, and improve fleet performance.
7. Oversee, control, and produce appropriate reporting on all driver expenses to include use of packing materials and hotel usage.
8. Work with Director of Quality Control on the development of the Driver Metric Program, and ensure it’s use in driver development.
9. Direct the recruiting, on-boarding, and training of new drivers.
10. Work with Fleet Department on the continued development, maintenance, and compliance with fleet safety initiatives, and compliance with Federal DOT regulations.
11. Work with Fleet Department to ensure proper tracking and maintenance of all fleet equipment, and acquisition of additional fleet equipment as business cycles and operational demands require.
12. Create and manage a driver liaison/assistance program that ensures appropriate follow-up on collective fleet and individual driver concerns and issues.
13. Direct the scheduling, programming, and execution of quarterly driver forums.
14. All other projects and duties assigned by President/COO.

1. Ensure total functionality of all components of the move process within the team by possessing full knowledge of surveying, estimating, move coordinating, coding, rating, auditing, and claims.   Ensure accuracy and efficiency of all processes as they relate to the special needs of each transferee , client, the Company and its philosophy, policies, practices, and procedures.
2. Maintain a fully staffed and trained Client Service Team by recruiting, selecting, orienting, training, and developing staff in conjunction with Company vision, mission, policies, practices, and procedures.  
3. Maintain staff performance results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising performance results.
4. Ensure that each team member possesses a complete knowledge of their functions and how they relate to the entire team mission by maintaining a full training program for each function within the team and insuring that training is provided at the time of hire and reinforced throughout the year.
5. Establish and maintain open lines of communication with sales executives and management from National Sales, Director of Client Services, and Vice President of National Services by scheduling and participating periodic meetings to review each contract, discussing issues and aspects of the contract as they relates to each function of the team as well as driver profitability and satisfaction.
6. Assess customer satisfaction by reviewing quality assurance survey results and other key performance indicators.  Resolve client and customer dissatisfactions by planning and directing the receipt, investigation, evaluation, and settling of complains.  Personally resolve difficult situations.  Assist in development and implementation of policies, practices, and procedures to address client and customer satisfaction.
7. Minimize audits by ensuring all processes are performed accurately and correctly.  In event of audit, analyze all incoming audits by determining the reason for the discrepancy and implementing procedures to eliminate a reoccurrence.  Establish matrix to track, rank, and score each component of the team and implement remediation when and where necessary.
8. Increase company awareness of superior customer service by positively interfacing with other departments and all service centers in all matters and requirements of each contract within the team.
9. Oversee third party services as they relate to the relocation process.  
10. Troubleshoot problems related to scheduling moves, claims, billing, and third party services.
11. Develop department reports to analyze all customer service related issues including appropriate work assignments, account trends, and quality of customer service.
12. Participate in contract committee meetings and perform related responsibilities.
13. Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.
14. Represent the department at inter-company, account/client meetings; attend occasional off-site meetings and training sessions. Travel when necessary and as required by client.
15. Other tasks as assigned or requested by Management.

Qualifications: